Delivery

We are currently restricting our delivery to Essex, Hertfordshire & Middlesex. 

Many of our dishes and products are ‘made to order’. Therefore, to ensure premium freshness and shelf-life we require three days notice to prepare and deliver your order. Add the chosen items to your basket, follow the instructions for delivery and receive your order of unique food products within a few days.

Please note your order may arrive in several packages. Ready meals are delivered frozen, perishables chilled or frozen, other products as ambient.

Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will be informed by ourselves or our authorised courier company. All delivery dates are estimates and are not guaranteed.

Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

Unfortunately, we do not deliver to addresses outside Essex, Hertfordshire and Middlesex.

All orders are subject to the applicable minimum order value and we reserve the right to amend our charges and minimum spend requirements, which are clearly defined during the checkout process. Delivery is just £3.95 or free delivery is available for all orders over £35 after all discounts, promotional codes and offers have been applied.

Delivery times can vary, you can pick the next available estimated delivery date when placing your order.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.

If the customer refuses a delivery for whatever reason, the parcel is destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be a last resort.

The Buyer gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.

IF YOU ARE UNSURE OF ANY OF YOUR ORDER DETAILS, WHEN OR HOW IT MAY ARRIVE OR ANY OTHER ENQUIRIES ABOUT STORAGE AND SUITABILITY, THEN PLEASE CONTACT US.